Online Registration FAQ
How much does it cost?
There is no charge for administrators using our online registration services. However, there is a small processing fee that covers the cost to fulfill each participant's registration. This charge is for services like taking and maintaining the registration data on our registration systems and providing customer service. It is applied to the entire order.
How is the transaction handled?
Snap Registration will process the transaction in our name (SNAP REGISTATION). The participants will get a confirmation message upon completing the registration as well as a confirmation email. If you choose to use your own merchant account, the name you setup willl show on the customers statement.
Do I need to set up a merchant account or provide other financial information?
No. Snap Registration handles the entire credit card authorization process from start to finish. But if you prefer to use your own payment gateway we can provide integration of services.
How are the processing fees collected?
The most common way is to add the processing fee to the registration fee. That way, the person registering pays your regular fee plus the fee we charge for the convenience of signing up, paying online instantly and confirming the participant's registration and providing customer service. And you still will receive the full amount of your registration fee and it doesn't cost you a cent.
Another method is to simply "build" the processing fee into the cost to register so all the participants pay the same amount regardless of whether they register online or by paper. If you are able to modify your registration fee, "building" the processing fee in will likely increase your online registration numbers.
How do I get paid?
Snap Registration will mail a check to you (or whomever you designate as the payee) every month for registrations processed during the previous 30 day period. You always have online access to the registration results. Typical timeframes range from the 1st-10th of each month.
How do I handle refunds?
Snap Registration does not issue refunds. Snap Registration will pay you for the registrations processed. Any refunds will need to be handled between you and the registrant.
What is Snap Registration's privacy policy?
Snap Registration offers its customers one of the most stringent privacy policies on the Internet. As is stated in the formal Privacy Policy posted on the Snap Registration website, as well as in all Snap Registration online registration contracts, we DO NOT and WILL NOT share specific individual participant data (e.g. name, email address, etc) or account information with third parties (e.g. advertisers, investors, partners, etc).
Are online transactions secure? (Click the image below)
Snap Registration protects registrants' payment information at all times using several thorough security policies and safeguards. Strict security begins at the point of data transmission, where we use Secure Socket Layer (SSL) encryption certificates issued by industry leader VeriSign (www.godaddy.com) on all of our payment servers.
This SLL encryption scrambles all payment information between the registrants' computers and our servers, payment data is effectively locked away by storing payment data on separate servers that do not have direct access to the Internet, and protecting them from digital access using a firewall. Payment data is further secured by limiting access, in fact denying access, from the Web site. Our Web site does not read credit card data from the database, nor does it make that data available to event administrators using our data export utility. Thus, credit card data is never available on the Web site, never leaves the Active systems, and event administrators are protected from the risk they would incur if they had to store and protect that data themselves.